Frequently Asked Questions

Simple answers to your most common questions

Account Access

Where do I go to log in to my account?

You can go to www.app.readingacceleration.com to access your account.

Trouble logging in?

Click ‘Forgot your password?’ on the main login page at www.app.readingacceleration.com. Enter your username and a password reset email will be sent to your email on record.

If you’ve forgotten your account username contact your district or school administrator.

Accessibility

What size screen do I need to run this program?

A 13” screen is recommended.

Does this work on MAC?

Yes, this works on MACOS 10+

What browsers can I use this on?

RAP works on IE 8+ (Internet Explorer), Microsoft Edge, Google Chrome, Firefox, and Safari.

Do I need to have internet to use the app?

Yes, an internet connection is needed to use RAP.

The website is loading pages really slow, how can I make it faster?

The website operates at the speed of your internet connection. If you are on a wireless connection your speeds may be slower compared to if you are on a wired connection.

What is the password to my Wi-Fi?

We are unable to provide you with a password to your Wi-Fi. Please contact your network administrator or IT department.

I’m seeing ‘This site can’t be reached’, what do I do?

Please verify that the link you’ve entered into your browser is correct. https://app.readingacceleration.com/Account/Login

When I go to the link, I see that the website is blocked, why?

This could come from a setting put in place by your IT department. They will need to unblock the website for you to gain access.

I get a “There is no Internet connection” message on my screen, how do I get an internet connection?

Make sure that you are connected to the internet, make sure that your router is turned on, make sure all cables are plugged in correctly and securely. If all of these are correct, contact your ISP(Internet service provider) to see if they are experiencing an outage.

My computer won’t turn on to access the program, what do I do?

Unfortunately, we cannot help you fix your computer since we’re not there. Things we can suggest are make sure all cables are plugged in, any power strips being used are turned on, and that your monitors or screens are turned on as well.

My monitor is very dark when I use it, I can hardly see what’s on the screen. How can I fix this?

Your brightness settings can be adjusted on the monitor itself, these buttons are typically found on the bottom right side of your monitor. Your brightness settings can also be adjusted through Windows. We recommend that your brightness settings are at their normal levels.

When I type my username and/or password in the letters and numbers are not responding.

Please be sure if you are using a wired keyboard that it is plugged in. If you are using a wireless keyboard, please be sure that the keyboard is turned on, that the batteries are useable and placed correctly in their compartment, and that the USB receiver is plugged in and recognized by your computer.

Still need help?

We are here for you! Live technical assistance is available Monday-Friday from 9:30 am – 6:30 pm EST. If this your inquiry is received outside of those times, someone from the King-Devick Technologies Support Team will get back to you as soon as possible.